Overview & When to Use
What this feature does
Reporting & Analytics provides location-scoped reports for shortages, subscribed product shortages, subscription totals, and aged subscriptions. You can view data for specific store locations or across all locations, with export functionality and persistent filter settings.
When to use it
When tracking product shortages and inventory issues
When monitoring subscription performance and totals
When identifying customers with aged subscriptions who haven't picked up books
When comparing performance across multiple store locations
Prerequisites
Access to reporting section in Manage Comics
Proper permissions for the store locations you want to view
Key terms
Shortages Report – Shows products that are out of stock or under-ordered
Subscribed Product Shortages – Shows which customers didn't receive their subscribed items
Subscription Totals – Shows total number of active subscriptions by product or series
Aged Subscriptions – Shows customers who haven't picked up their books for extended periods
All Locations Filter – Option to view data across all store locations
How to Use Reporting & Analytics
Step-by-step
Accessing Reports
Go to Reports in the main navigation menu.
Select the type of report you want to view (Shortages, Subscription Totals, Aged Subscriptions).
If you have multiple locations, use the location dropdown to select a specific store.
Use the All Locations filter to view data across all stores.
Your filter selection will persist when navigating between reports.
Viewing Shortages Reports
Select Shortages from the Reports menu.
Choose a specific location or All Locations from the filter.
Review the shortage data showing products that are out of stock.
In "All Locations" view, each shortage record shows the store location.
Export the report using the Export button.
Viewing Subscribed Product Shortages
Select Subscribed Product Shortages from the Reports menu.
Filter by location to see which customers didn't receive their subscribed items.
Review customer names, titles, and shortage details.
Use this report to identify customers who need follow-up or substitutions.
Export the data for further analysis or customer communication.
Viewing Subscription Totals
Select Subscription Totals from the Reports menu.
View total active subscriptions by product or series for the selected location.
Compare subscription numbers across different locations using "All Locations" view.
Use this data to inform ordering decisions and track subscription growth.
Export totals for analysis or reporting to management.
Viewing Aged Subscription Reports
Select Aged Subscriptions from the Reports menu.
Review customers who haven't picked up their books for extended periods.
See customer name, title, last check-in date, and quantity held.
Use this report to identify potentially inactive subscriptions.
Follow up with customers or consider subscription management actions.
Exporting Reports
Set your desired location filter (specific location or "All Locations").
Click the Export button on any report page.
For single location exports, data includes only the selected store.
For "All Locations" exports, data includes a Location column identifying each store.
Download the CSV file for further analysis or record keeping.
What you should see
Location dropdown filter (hidden for single-location stores)
Clear display of selected store name on each report
Location column in "All Locations" view showing which store each record belongs to
Export functionality that respects your current filter selection
Persistent filter settings when navigating between reports
Streamlined interface for single-location stores (no unnecessary filters)
Screenshot
Tips
Use location-specific views for daily operations and "All Locations" for oversight
Export reports regularly for historical tracking and analysis
Check aged subscriptions monthly to identify inactive customers
Use subscription totals to inform ordering decisions and track growth
Monitor shortages reports to identify recurring inventory issues
Troubleshooting
Can't see location filters – You may have only one location; filters are hidden for single-location stores
Export includes all locations when you want specific location – Check that you haven't selected "All Locations" filter
Report data not updating – Verify you've selected the correct location from the dropdown
Missing data in reports – Ensure you have proper permissions for the locations you're trying to view
Filter not persisting – Try refreshing the page; filter settings should be maintained across navigation