If you run into a problem or something doesn’t look right, we’re here to help! The easiest way to get support is to email us at help@managecomics.com. Our team will get back to you as quickly as possible.
To make sure you get the fastest and most accurate help, it really helps if you include some extra details in your message. The more we know up front, the quicker we can track down the issue and get you back on track.
Tips for Better Results
1: Let us know who you are, and what store you represent, and that you use Manage Comics Oryx.
We have a lot of shops, and the shops have a lot of employees, we don't always know who is who at a glance.
2: Include breadcrumb information
Tell us exactly where you were in Oryx when the problem happened. For example:
The main menu item (e.g., Customers, Products, Orders).
The submenu item you clicked into (e.g., Check In, Draft Orders).
Even better: copy and paste the full URL of the page you were on.
If it's an item, give us the code (UPC/ISBN is best, but a distributor code might work)
This helps us jump straight to the right part of the system instead of guessing where the issue might be.
3: Attach any files you uploaded
If the issue happened while importing data, please include the file you uploaded. Sometimes quirks in the data—like stray characters or formatting issues—can cause problems, and seeing the exact file helps us spot them right away.
4: Describe what you expected
It’s useful to know what you thought would happen versus what actually happened. This gives us more context and makes it easier to understand whether the system is misbehaving or if something just needs to be set up differently.
5: Other helpful details
Any error messages you saw (a quick screenshot works great).
When the issue happened (date and approximate time).
Whether the issue happens every time or just once in a while.
Why this matters
When you give us details like breadcrumbs, files, and expectations, we can often solve your issue in a single reply. Without them, we usually have to follow up with more questions, which slows things down.